Shipping policy

Shipping & Exchange Policy

At Perks, every piece is meticulously handcrafted with precision, premium materials, and timeless craftsmanship. To maintain transparency, fairness, and the exclusivity of our creations, we request that you carefully review the following policy before placing an order.

By completing a purchase with Perks, you agree to the terms outlined below.

1. Delivery Timeline

All Perks products are handcrafted and made-to-order. Delivery timelines typically range between 1–2 weeks from the date of purchase.

Delivery schedules may vary depending on production timelines and courier operations, as each piece is individually crafted for you.

2. Exchange Window

Exchange requests must be initiated and acknowledged by Perks within 48 hours of delivery.

Requests submitted beyond this period will not be accepted under any circumstances.

3. Our Resolution Policy

Due to the bespoke and handcrafted nature of our products, we are unable to accept returns. In eligible cases, we offer size exchanges or an appropriate resolution as determined by our team.

Customers are advised to carefully review product details, sizing information, and policies before placing an order.

4. Eligibility & Product Condition for Exchange

Exchanges are accepted only if the product is returned in factory mint condition, meaning:

  • Completely unused, unworn, and unaltered
  • No signs of wear, including scuff marks, creasing, sole marks, odour, or surface damage

Products must be returned with:

  • Original packaging
  • All tags intact
  • Dust bags and accessories (if provided)
  • Complimentary items (if any)

Any product failing to meet these standards will be rejected and returned to the customer at the customer's expense. Perks' quality inspection decision shall remain final and binding.

5. Shipping Charges

  • Original shipping charges are non-refundable under all circumstances
  • Complimentary exchange shipping applies only to approved exchange requests within India

6. How to Initiate an Exchange

To initiate an exchange:

  1. Navigate to the Main Menu
  2. Select the Drawer option
  3. Click on "Exchange"
  4. Complete and submit the form with accurate details

A Perks executive will contact you within 1 business day of submission.

Alternatively, reach us at:
📧 perkshelpdesk@gmail.com

Requests submitted without prior approval or outside the permitted timeline will not be accepted.

7. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, you must notify us within 48 hours of delivery along with clear photo and/or video proof.

Claims raised after this period will not be entertained. Eligible claims will be resolved at Perks' discretion.

8. Quality Inspection Process

All exchanged products undergo a strict quality inspection upon receipt. Exchanges are approved only after successful inspection and verification of factory mint condition standards.

9. Exchange Terms

  • Only one exchange is permitted per order
  • Exchange requests must be initiated within 48 hours of delivery
  • Exchanged products are non-returnable and non-exchangeable
  • Size-related concerns will be addressed only once through the exchange process
  • Exchanges are subject to product availability

10. Non-Exchangeable Items

The following categories are strictly non-exchangeable:

  • Slippers
  • Sandals
  • Promotional or sale products
  • Accessories
  • Complimentary or gift items
  • Gift cards

Customers are advised to carefully review product descriptions and the size guide before placing an order.

11. Rights Reserved

Perks reserves the right to:

  • Refuse exchanges that do not comply with this policy
  • Reject requests involving excessive, suspicious, or abusive behaviour
  • Modify or update this policy at any time without prior notice

At Perks, every creation reflects craftsmanship, exclusivity, and authenticity. This policy is designed to protect both our customers and the artisans behind every handcrafted piece — while ensuring a seamless luxury experience.