Refund policy
Exchange Policy
At Perks, every piece is thoughtfully handcrafted and individually quality-checked to meet our highest standards. To ensure transparency, fairness, and the exclusivity of our creations, we request that you carefully review the following policy before placing your order.
By completing a purchase with Perks, you agree to the terms outlined below.
Exchange Window
We offer a 48-hour exchange window from the time of delivery. Exchange requests must be raised and acknowledged by Perks within this period.
Requests submitted after 48 hours of delivery will not be accepted.
Exchange Eligibility
To qualify for an exchange, the product must be received by us in factory mint condition, defined as:
- Completely unused, unworn, and unaltered
- Free from scuff marks, creases, sole marks, odour, stains, or surface damage
- Returned with original packaging, tags, dust bags, and all accessories intact
- Complimentary items (if any) must be included
Belts and accessories must not be cut, resized, punched, or altered in any manner.
Any item failing to meet these standards will be rejected and returned to the customer at the customer's expense. Perks' quality assessment shall remain final and binding.
How to Initiate an Exchange
To raise an exchange request:
- Navigate to the Main Menu
- Select the Drawer option
- Click on "Exchange"
- Complete and submit the form with accurate details
A Perks executive will contact you within 1 business day of submission.
Alternatively, reach us at:
📧 perkshelpdesk@gmail.com
Products sent back without a prior approved exchange request will not be accepted.
Exchange Terms
- Only one exchange is permitted per order
- Exchanged items are not eligible for further exchange
- If a different product is desired post-exchange, a new order must be placed
- All exchanges are subject to product availability
Our Resolution Policy
Due to the handcrafted and made-to-order nature of our products, we are unable to accept returns. In eligible cases, we offer size exchanges or an appropriate resolution as determined by our team.
We believe in resolving every genuine concern with care — our goal is a seamless and dignified experience for every Perks customer.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully upon delivery.
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery along with clear photo and/or video proof.
Claims raised after this period will not be entertained. Eligible claims will be resolved at Perks' discretion.
Items Not Eligible for Exchange
The following are strictly not eligible for exchange under any circumstances:
- Products purchased during a sale, promotion, or special offer
- Slippers
- Sandals
- Complimentary or free items
- Gift cards
- Custom-made or personalized products
- Special orders
Customers are advised to review all product details and the size guide carefully before placing an order.
Colour Variation Disclaimer
Product colours may vary due to screen calibration, photography lighting, and natural leather finishing. Minor colour or texture variations are a hallmark of authentic handcrafted leather and shall not be considered defects.
Quality Check Process
All returned products undergo a strict quality inspection upon receipt. Items failing to meet factory mint condition will be rejected and returned to the customer.
Perks reserves the right to decline requests involving excessive, suspicious, or abusive behaviour.
Rights Reserved & Jurisdiction
Perks reserves the right to modify or update this policy at any time without prior notice. All disputes shall be subject to the exclusive jurisdiction of the courts of India.
This policy exists to protect both our customers and the craftsmanship behind every Perks creation — ensuring a transparent, fair, and truly luxurious experience from purchase to delivery.